At KST Vintage Supply, your satisfaction is important to us. If you experience any issues with your order, please contact us by submitting a ticket through our support chat widget. Our customer service team will respond within 24 to 72 hours. Response times may be longer during high-volume periods, but rest assured — we’re committed to resolving your concerns promptly.

Return and Refund Eligibility

Before placing an order, please carefully review product descriptions and images. We do not accept returns based on personal preferences or dissatisfaction with the item’s appearance.

You may be eligible for a return or refund under the following conditions:

• Items are completely damaged upon arrival.
• Your order contains more than 10% Grade B/C items.

To qualify, you must contact us within 14 days of receiving your order.

How to Request a Return

1. Submit a Return Request within 14 days of delivery.
2. Wait for Authorization – Once we receive and inspect the returned items, we’ll notify you of the outcome.
3. Refund – If approved, a refund will be issued to your original payment method. Please allow several business days for your bank to process the transaction.

Note: Customers are responsible for return shipping costs.

Order Cancellations

Orders cannot be canceled or refunded once confirmed and shipped. If needed, cancellation requests must be made within 48 hours of order confirmation. Please double-check your order before completing checkout.

Scam Prevention Measures

To protect our customers and maintain order integrity, we apply strict verification processes. If you suspect any issue with your order, contact us immediately.

Non-Returnable & Non-Refundable Items

The following cannot be returned or refunded:

• Used, worn, or altered items
• Custom or personalized products
• Requests submitted after the 14-day window
• Specific order types, including:
  • Sale items
  • Physical/video handpicks
  • Items with washing services
  • Grade B/C or mixed-grade items
  • Bulk deals

If you’re unsure whether an item is eligible for return, please contact us before purchasing.

Processing Time

Approved refunds are processed within 7 business days after we receive and inspect the returned item.

For questions or further assistance, don’t hesitate to reach out through our support chat. We’re here to help!